WHEELMAX RETURN POLICY
Effective Date: January 1, 2026
This Return Policy governs purchases made through the Wheelmax Buy-For-Me Service (“Service”). It outlines the conditions under which a vehicle may be returned and the responsibilities of all parties involved.
By using the Buy-For-Me Service, you agree to this Return Policy.
1. SCOPE OF SERVICE
The Buy-For-Me Service is a facilitated purchase service where Wheelmax assists users in sourcing, inspecting, and delivering vehicles.
- Wheelmax acts as a facilitator and procurement agent, not the manufacturer of the vehicle.
- Vehicles may be sourced from third-party dealers or sellers.
- This policy applies only to vehicles purchased through the Buy-For-Me Service.
2. ELIGIBILITY FOR RETURNS
2.1 Defective or Undisclosed Damage
A return may be approved where the vehicle has significant mechanical or structural defects not disclosed prior to purchase.
2.2 Incorrect Vehicle Delivered
Valid where the delivered vehicle materially differs from specifications (Wrong make, model, year, or major trim differences).
2.3 Cooling-Off Period (Limited)
Wheelmax provides a 24-hour cooling-off window. The vehicle must not have been materially used and mileage must not exceed 20 km from delivery state.
3. RETURN REQUEST PROCESS
Submission
Contact Wheelmax within 7 days of delivery with order reference and evidence (photos/videos).
Verification
Wheelmax will arrange an inspection to verify claims against original listing and reports.
Authorization
If approved, a Return Authorization (RA) will be issued. No return is processed without an RA.
4. RETURN CONDITIONS
- Condition: Substantially the same as delivered with no new alterations.
- Mileage: Must not exceed 100 km from delivery mileage.
- Documentation: All original receipts, reports, and accessories must be returned.
5. REFUND PROCESS
Refunds are processed after the vehicle is received and final inspection confirms compliance.
Timeline: 10–15 business days
Refunds are made to the original payment method unless otherwise agreed.
6. NON-REFUNDABLE FEES
- Inspection Fees
- Logistics & Delivery
- Service Fees
7. EXCLUSIONS
- Custom-ordered or specially sourced vehicles.
- Vehicles purchased outside the Buy-For-Me Service.
- Direct transactions between buyer and seller.
- Returns requested outside the allowed timeframe.